Technical support

Collect all the information listed below and contact the service administrator.
The service administrator’s contact information should be displayed at the bottom of the My Grano service’s Support page.

1. In which company’s My Grano service did the error occur?
2. On which user account did the error occur? (In other words, what is the email address of the user who encountered the error)
3. Which browser was being used when the error occurred?
4. If possible, take a screenshot of the error and attach it to your report.
   Try to take a screenshot of the error message that also shows the rest of the page.
5. A written description of the situation, which should include the following details:
   1. During which part of the ordering process did the error occur? Was it during:
      • product selection
      • product editing
      • delivery address selection
      • billing address selection
      • order finalisation
   2. What were you doing in the service when the error occurred?
      • Did you press a button?
      • Did you navigate somewhere on the site?
   3. Please try to describe how the error occurred in as much detail as possible.
      • Did you see an error message? If so, please describe it.